Returns Policy

Below is our retur policy for different groups of purchases. Feel free to contact us with any questions or concerns. Our Astro Hero team is always here to help.

Merchandise

Items can be returned for replacement only if upon receiving your order it is found defective.

Products damaged during shipping must be handled by the shipping company. 

Returns must have an RMA number within 5 days of delivery at your location. If you need an RMA number, you can start a return by contacting us at returns@astrodurance.com

Event Tickets

Due to event capacity limits, All ticket sales for events are limited. For this reason all ticket sales are final with the exception event cancellation due to acts of God or other forces outside of our control. If an event is less than 20% complete A full refund will be granted. For events over 20% complete a refund based on completion level will be issues.

Workshop Tickets

Due to event capacity limits, All ticket sales for workshops are limited. For this reason all ticket sales are final with the exception workshop cancellation. In the event of a cancellation a full refund will be granted. You may also have the option to convert your ticket to a different workshop depending on availability.

Class Bookings

Due to class capacity limits, All sales for classes are limited. For this reason all class bookings are final with the exception of class cancellation due to acts of god or events outside our controle. In the event of a cancellation a full refund will be granted. You may also have the option to convert your class to a different day depending on availability.